Frequently Asked Questions
Everything you need to know about shopping at Hartville Hardware, from shipping policies to product warranties.
What are your standard shipping rates and delivery times?
We offer tiered flat-rate shipping based on order value. Standard ground shipping typically takes 3-7 business days. Expedited shipping options are available at checkout for urgent project needs.
Do you offer a price match guarantee?
Yes, Hartville Hardware will match the advertised price of identical, in-stock items from local authorized retailers. Please contact our customer service team with proof of the lower price to process your request.
What is your return policy for tools and hardware?
Most unused items in their original packaging can be returned within 90 days of purchase with a valid receipt. Please note that power tools and outdoor power equipment may be subject to specific manufacturer warranty protocols.
How can I track the status of my online order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website. You can also view order history by logging into your account on our site.
Are your products covered by a warranty?
All products sold are covered by their respective manufacturer warranties. Hartville Hardware stands behind the quality of our goods and will assist you in contacting the manufacturer for any defect-related claims.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), as well as PayPal and Hartville Hardware gift cards for both online and in-store purchases.