Hartville Hardware Returns & Exchanges
We want you to be completely satisfied with your purchase, which is why we offer a 90-day return policy on most items in their original packaging. Please ensure you have your receipt or order confirmation handy to facilitate a smooth refund or exchange process.
Verify Eligibility
Ensure your item is in its original condition, unused, and within the 90-day return window from the date of purchase.
Gather Documentation
Locate your original sales receipt, packing slip, or digital order confirmation to provide proof of purchase.
Choose Return Method
Visit our physical retail location for an immediate refund, or contact our support team to generate a prepaid shipping label for mail-in returns.
Receive Your Refund
Once we inspect the returned item, we will issue a credit to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing